Complaints Policy

The Policy and Procedures for the Handling of Complaints at Kingsfold Primary School

  1. Introduction and Scope

We care about what you think

The policy of this School is to work in partnership with parents/carers and the wider community. We try hard to do our best for all our pupils/students. Your views help us plan for the future. We like to know when things are going well. We also want parents/carers to tell us about their worries, concerns or complaints as soon as possible. It is much easier for the school to sort out a recent problem than something that happened some time ago.

Our commitment to you

  • We will deal with your concern or complaint in a professional manner.

  • It will be looked into thoroughly, fairly and as quickly as possible.

  • We will keep you up-to-date with what we are doing.

  • We will apologise if the school has made a mistake.

  • We will tell you what we are going to do to put things right.

For more information on this policy, please click Complaints Policy and it will open in a new tab. Alternatively, download a copy from the downloads section below.

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