The Policy and Procedures for the Handling of Complaints at Kingsfold Primary School
- Introduction and Scope
We care about what you think
The policy of this School is to work in partnership with parents/carers and the wider community. We try hard to do our best for all our pupils/students. Your views help us plan for the future. We like to know when things are going well. We also want parents/carers to tell us about their worries, concerns or complaints as soon as possible. It is much easier for the school to sort out a recent problem than something that happened some time ago.
Our commitment to you
We will deal with your concern or complaint in a professional manner.
It will be looked into thoroughly, fairly and as quickly as possible.
We will keep you up-to-date with what we are doing.
We will apologise if the school has made a mistake.
We will tell you what we are going to do to put things right.
For more information on this policy, please click Complaints Policy and it will open in a new tab. Alternatively, download a copy from the downloads section below.